How many of us have had the “pleasure” of an emergency room visit recently? It can be a very impersonal experience, that leaves you feeling like a number.
We are passed from one station to the next, one specialist to the next and so on as the hours seem to slip away.
Someone comes in, pokes and prods, asks a question or two and leaves…never to be seen from again.
Granted, they may have to treat tens if not hundreds of patients a day.
Their job is to take care of our current emergency and move on to the next patient.
We place our welfare in these professionals’ hands and most times they don’t even know our name.
In fact, the only time that we may hear our name during the whole ordeal is to verify that they are giving the correct medication and doing the correct procedure to the right patient.
No, “Hello Bob.”
No, “How are you doing Sally?”
No, “How are you feeling Mr. Smith?”
No, “How can I help Ms. Jones?”
Just…”Patient in Room 32.”
Meanwhile, wouldn’t we feel so much better if our doctor knew our name and us? Wouldn’t it be a much more personal experience and lessen our anxiety?
When a Home Becomes an Address Instead of a Person
Do we want buying or selling our home to be treated just like an emergency room visit?
Instead of “Patient in Room 32”, we’re “1234 Main St”.
Passed along from one team member to the next, so that the real estate team can complete hundreds of transactions a year.
Or…would we rather be treated as Bob, Sally, Mr. Smith, Ms. Jones…a person and not a number.
Shouldn’t we entrust our hopes and dreams in those who take the time to get to know us along with our hopes and dreams…personally.
What This Looks Like in Sedona, Arizona
Sedona, Arizona is a small market, and almost nobody ends up buying here by accident. The people who call have usually been picturing the red rocks, the quiet, and a slower kind of Tuesday for years, often from a house in California or New York they outgrew somewhere around the third time they said next year.
A decision that personal does not survive being handed down a line of specialists, each one holding a single piece of it and none of them holding the reason you started. It needs one person who remembers why you began looking, what you said about the light on the drive down 89A, which tradeoffs you were never willing to make, and the one room you walked into and went quiet.
That is the whole reason Angelo Davis, REALTOR® at RE/MAX Sedona, works with a small number of clients at a time instead of running volume through a team. The same person answers the first question, walks the property, reads the inspection report, sends the Tuesday update while you are under contract, sits at the closing table…and still knows your name when you run into him at the grocery store a year later.
If Sedona, Arizona has been sitting in the back of your mind for a while, the first conversation costs nothing and usually settles more than you expect. When the timing feels right, I would rather learn your name first and your address second.
